Third Spring Medical

    Third Spring Medical – Terms & Policies

    1. Legal Entity

    These Terms & Policies apply to services provided by:

    Third Spring Pty Ltd (ABN 41 689 358 610) trading as Third Spring Medical ("Third Spring", "we", "our", "us").

    By accessing our website, submitting an enquiry, completing an eligibility form, booking an appointment, or receiving any service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Policies.

    2. Nature of Services

    Third Spring Medical provides doctor-led, targeted medical services focused on specific areas of health, performance, and wellbeing.

    Services may include, but are not limited to:

    • General medical consultations
    • Men's health and hormone-related assessments
    • Weight management consultations
    • IV nutrient therapy
    • Hair loss consultations
    • Aesthetic consultations
    • Metabolic and preventative health services
    • Restorative medicine consultation consultations and treatment planning

    All services are delivered by appropriately qualified and registered healthcare practitioners in accordance with:

    • Australian medical standards
    • Applicable legislation
    • Professional regulatory requirements

    Third Spring Medical provides focused, episodic, and condition-specific care. It does not operate as a full-service general practice or primary care provider.

    3. Medical and Advertising Disclaimer

    All content provided by Third Spring Medical, including but not limited to:

    • Website content
    • Social media content
    • Advertisements
    • Emails, messages, and communications
    • Printed materials

    is general information only.

    Such information:

    • Does not constitute medical advice
    • Does not establish a doctor-patient relationship
    • Should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment

    Any references to symptoms, potential benefits, treatment outcomes, or wellness support are:

    • General in nature
    • Not guarantees of outcome
    • Not applicable to all individuals

    Individual responses to treatment vary.

    Third Spring Medical complies with:

    • The Australian Health Practitioner Regulation Agency (AHPRA) advertising guidelines
    • Therapeutic Goods Administration (TGA) advertising requirements

    We do not:

    • Advertise prescription-only medicines to the public
    • Make misleading or deceptive claims
    • Use language implying guaranteed results
    • Promote treatments as risk-free or universally effective

    4. Treatment Suitability and Prescribing

    All treatments are subject to clinical assessment by a registered medical practitioner.

    Prescription-only treatments, including but not limited to:

    • Hormone therapies
    • Weight management medications
    • Restorative medicine consultation therapies

    are:

    • Provided only where clinically appropriate
    • Based on individualised assessment
    • Prescribed in accordance with Australian regulatory requirements

    Clinical decision-making is based on:

    • Patient history
    • Clinical presentation
    • Pathology results
    • Risk assessment
    • Professional judgement

    Third Spring Medical reserves the right to:

    • Decline treatment
    • Modify or discontinue treatment
    • Request additional testing
    • Delay treatment pending further clinical information

    Eligibility for treatment does not guarantee that treatment will be provided.

    5. Patient Process and Clinical Pathway

    Patients may be required to complete a structured clinical pathway, which may include:

    1. Submission of an intake or eligibility form
    2. Provision of medical history and relevant documentation
    3. Pathology testing where required
    4. Consultation with a medical practitioner
    5. Development of an individualised management plan
    6. Ongoing monitoring and follow-up

    This process is designed to ensure:

    • Patient safety
    • Clinical appropriateness
    • Regulatory compliance

    Failure to complete required steps may result in:

    • Delay in treatment
    • Inability to proceed with care

    6. Telehealth Services

    Telehealth consultations may be offered where clinically appropriate.

    Patients acknowledge that:

    • Not all services are suitable for telehealth
    • Certain treatments require in-person attendance
    • Physical examination limitations may apply
    • Accurate disclosure of information is critical

    Third Spring Medical is not responsible for:

    • Technical failures
    • Connectivity issues
    • Incomplete assessments due to patient-provided information

    7. IV Nutrient Therapy

    IV nutrient therapy is administered under clinical protocols by trained personnel.

    Patients acknowledge that:

    • Pre-treatment screening is required
    • Medical suitability must be assessed
    • Some IV therapies may require pathology testing prior to administration
    • Monitoring during administration is required

    IV therapy:

    • Is intended to support general wellbeing
    • Does not replace medical treatment
    • Is not a cure or treatment for disease

    Individual responses may vary.

    8. Restorative Medicine Consultation Services

    8.1 Nature of Services

    Third Spring Medical may provide consultations relating to restorative medicine consultation therapies as part of a broader clinical approach.

    These services are:

    • Individualised
    • Based on clinical assessment
    • Integrated into a structured medical plan

    Restorative medicine consultation care is not available without consultation.

    8.2 Regulatory Position

    Restorative medicine consultation substances may:

    • Be classified as prescription-only medicines
    • Not be listed on the Australian Register of Therapeutic Goods (ARTG)

    Where applicable, access may occur via:

    • Licensed compounding pharmacies
    • Relevant regulatory pathways

    All prescribing complies with Australian law.

    8.3 No Public Promotion

    Third Spring Medical does not:

    • Advertise specific restorative medicine consultation substances
    • Promote restorative medicine consultation as performance-enhancing or outcome-driven
    • Make comparative or superiority claims

    All discussions regarding specific therapies occur within consultation.

    8.4 Evidence and Clinical Considerations

    Patients acknowledge that:

    • Some restorative medicine consultation therapies may have limited long-term safety data
    • Clinical evidence may vary
    • Use may be considered where conventional options are unsuitable

    8.5 Risks and Uncertainty

    Potential risks include:

    • Side effects
    • Injection-related complications
    • Unknown long-term risks

    Patients accept that uncertainty may exist.

    8.6 Monitoring and Compliance

    Patients may be required to:

    • Undertake regular pathology testing
    • Attend follow-up consultations
    • Comply with treatment protocols

    Failure to comply may result in cessation of treatment.

    8.7 Supply and Pharmacy

    Medications may be supplied by licensed pharmacies.

    Third Spring Medical does not manufacture medications.

    8.8 No Guarantee of Outcomes

    All treatments are individualised.

    Outcomes are not guaranteed.

    9. Fees and Payments

    Patients acknowledge that:

    • Fees will be communicated where possible prior to service
    • Payment may be required in advance
    • Fees may change at any time

    For programs:

    • Recurring payments may apply
    • Third-party payment providers may be used

    Patients are responsible for all fees incurred.

    10. Programs and Ongoing Care

    Programs may include:

    • Consultations
    • Monitoring
    • Treatment oversight

    Patients acknowledge:

    • Ongoing costs may apply
    • Clinical review is required to continue treatment
    • Programs do not guarantee outcomes

    11. Cancellations and Attendance

    Patients agree that:

    • A minimum of 24 hours notice is required
    • Late cancellations may incur fees
    • Missed appointments may be charged

    Repeated non-attendance may result in:

    • Suspension of services
    • Refusal of future bookings

    12. Refund Policy

    • Consultation fees are non-refundable once completed
    • Prepaid services may be reviewed at discretion

    Refunds are not provided for:

    • Change of mind
    • Dissatisfaction with outcomes

    13. Pathology and Monitoring

    Certain treatments require:

    • Baseline pathology
    • Ongoing monitoring

    Patients may:

    • Use Third Spring referrals
    • Provide recent results for review

    Failure to complete required monitoring may result in cessation of care.

    14. Medications and Compounding

    Patients acknowledge that:

    • Medications are prescribed only after consultation
    • Some medications may be compounded
    • Third Spring does not control pharmacy operations

    Patients must:

    • Use medications as directed
    • Not share medications
    • Report adverse effects

    15. Patient Responsibilities

    Patients agree to:

    • Provide accurate and complete health information
    • Follow treatment plans as directed
    • Attend scheduled appointments
    • Complete required pathology testing
    • Report any adverse effects promptly

    16. Risk and Consent

    All medical treatments carry inherent risks.

    Patients acknowledge:

    • Risks may be known or unknown
    • Outcomes are not guaranteed
    • They have had the opportunity to ask questions

    Proceeding with treatment constitutes informed consent.

    17. Privacy

    Third Spring Medical complies with:

    • Privacy Act 1988 (Cth)
    • Australian Privacy Principles

    Information may be shared with:

    • Healthcare providers
    • Pathology services
    • Pharmacies

    Data is stored securely.

    18. Promotions and Marketing

    Patients acknowledge:

    • Promotions are subject to availability
    • Offers may be withdrawn at any time
    • Clinical decisions are independent of promotions

    19. Limitation of Liability

    To the extent permitted by law:

    • Third Spring Medical is not liable for outcomes outside clinical control
    • We are not responsible for third-party providers
    • We are not liable for failure to follow medical advice

    20. Behaviour Policy

    We reserve the right to refuse service where a patient:

    • Is abusive or inappropriate
    • Provides false information
    • Fails to comply with policies

    21. Scope of Care, Eligibility and External Medical Oversight

    Third Spring Medical provides targeted, doctor-led services and does not operate as a primary care provider.

    Patients acknowledge that:

    • Third Spring does not replace their GP
    • Some treatments require external medical review
    • Patients may be referred back to their GP where required

    Referral may occur where:

    • Blood results are abnormal
    • Findings fall outside scope
    • Further investigation is required

    Patients are responsible for:

    • Following up with their GP
    • Managing general health outside Third Spring

    Third Spring reserves the right to:

    • Decline treatment
    • Delay treatment
    • Refer externally

    22. Changes to Terms

    These Terms & Policies may be updated at any time without notice. The latest version will be available on our website.

    23. Contact

    Third Spring Medical

    Brisbane and Gold Coast

    https://thirdspringmedical.com.au